downloads How long does it take to download a track? Download times vary according to your connection speed and the size of the track you are downloading. The size of an average three minute track is about 4 mega bytes (MB). To download this size track on a broadband connection will take you around 1-2 minutes. On a dial-up connection this could be around 15 minutes. The following times below are only guides for a 4MB music file and may vary: Broadband = 1-2 minutes (depending on your connection speed) 28.8k modem = 30 minutes 56.6k modem = 15 minutes ISDN = 5 minutes Cable / T1 = 30 seconds What happens if I accidentally delete or lose a downloaded track? As the music we supply is in a digital format that can be stored on your computer or digital music player, the file can be deleted, lost or corrupted (damaged). You should be careful not to accidentally lose/damage your music files as when downloaded they are your responsibility. If it is our fault we will endeavour to resend the track. What are the minimum computer requirements? You will need the following for downloading and playing music: On a PC: Speakers or headphones and an installed sound card Windows 98, ME, 2000 or XP Any Internet browser such as Internet Explorer 5.0 or higher Music player software (such as WinAmp or Windows Media Player) (If you have purchased WMA music files, you must have the latest version of Windows Media Player installed. You can get it here http://www.microsoft.com/windows/windowsmedia/default.aspx) MAC users: Speakers or headphones and an installed sound card MAC OS 9.x or OSX (preferably OSX) Any Internet browser such as Safari 1.0, IE 5.x or higher. PLEASE NOTE: WMA files need version 10 of Windows Media Player which is NOT currently available on a MAC. More info can be found on the Microsoft site: http://www.microsoft.com/windows/windowsmedia/player/mac/mp9/faq.aspx What are MP3 and WMA files? Both of these types of file are forms of electronic music that you can store on your computer, or a portable music player. They are created in a way that allows near-CD quality sound but also has a compressed file size so that it can be downloaded from the Internet and used with memory based audio players and portable media players. Specifically, the WMA (Windows Media Audio) file is a format that was created by Microsoft and can be used for copyrighted and limited-use music. WMA files are only playable on certain players and devices: they are not compatible with iTunes and iPods. They also are subject to Digital Rights Management software (DRM: see below for definition). MP3s are playable on all devices including iPods. They do not have DRM. What is DRM? Digital Rights Management (DRM) is protective software that restricts how many times a music file can be burnt to CD/ Minidisc/ DVD/ memory card and the number of devices (additional computers, digital music players, mobile phones etc) it can be transferred to. WMA files bought from this site are limited to 7 burns and 5 devices. This website only uses DRM when stipulated by record labels. How we sell their music is down to the record labels and artists. DRM restrictions may vary depending on which label owns the music. What is the sound quality of the music files I download? The sound quality of the music is close to that of a standard audio CD. It is not the same quality as a CD but it is high quality sound. We supply music files at a bitrate of at least 192kbps. How do I download a track? After buying music from this site, you will be prompted to 'Open' or 'Save' your file(s). You must click 'Save' and choose somewhere on your computer's hard-drive to store the file. We recommend somewhere that you can easily find the files such as: * On Windows XP, the 'My Music' folder in the 'My Documents' folder. Both of which can be accessed from the start menu. * On a Mac, you will most probably not be asked and it will download straight to the desktop (if this is the default download location). You can then move them to the 'Music' folder on your Macintosh hard-drive. My music download didn't finish, what shall I do? 1. Click on 'Account' link at the top of the page (this should have replaced the 'Login here' link). 2. On the left, under 'Account', choose 'Order History', and you will see links to your download on this page. 3. IMPORTANT! After you click on the link for your download, make sure you choose 'Save' to save the file to your hard drive, as trying to open the file before downloading it will cause it to fail. How can I play my music? In order to play a track on your computer, you will need to use the music player software that is installed on your computer. By default in Windows the music player is called Windows Media Player. To play your track, go to the place where you saved the file when you downloaded it and double click on it. This should then open up your default music player and play the music. If you want to play the music you downloaded on a personal digital music player, (for example an iPod) then you must consult the manufacturers manual that came with your device. Can I put my music onto a CD? Yes you can burn it on to CD for personal use. Tracks with DRM are restricted to a maximum of 7 burns Legal Questions Is downloading music legal? Downloading music is legal as long as all of the copyright holders of that particular piece of music have given permission for it to be downloaded and stored in digital format. All music sold on TuneTribe is 100% legal and has been licensed by the relevant rights holders for downloading via this site. Can I move or copy my purchased tracks to another computer? It is illegal to move or copy your music files onto another computer or device that belongs to someone else, as this constitutes illegal file-sharing and breaks copyright law. However, copying or moving files that you have downloaded from TuneTribe onto other computers and devices (MP3 players or mobile phones, for example) that you own is considered fair use and is allowed. Do I own the tracks like I would a physical CD? After paying for and downloading the music file, the track is yours to keep for personal use only. However, the same copyright laws will apply exactly as if it were a physical compact disc you purchased from a high street store. You can of course copy any download from TuneTribe on to a CD for personal use. Tracks with DRM are restricted to a maximum of 7 burns.